Customer Survey
We at Tiltons Automotive wish to provide you, our customer, prompt and effective repair and maintenance services for your vehicle. We rely on information from your comments to evaluate the quality of our service and make needed improvements. When you take the time to fill out and return this survey you help each of us here be more successful in our efforts to meet your automotive service needs.
Name: ( optional )
Invoice Number: ( optional )
I am a:
First Time Customer
Previous Customer
1. Did the repair or service we performed meet your expectations?
If not, please provide feedback in comments section below.
Yes
No
2. Was the vehicle ready at the arranged time?
Yes
No
3. If additional work was needed, were you consulted?
Yes
No
4. Was the final bill within the cost of repairs agreed on?
Yes
No
5. Did we explain the repair to your satisfaction?
Yes
No
6. Did you feel the shop was clean and tidy?
Yes
No
7. Overall, how would you rate your satisfaction with our service?
Excellent
Above Average
Good
Fair
Poor
8. Will you recommend this service facility to others?
Yes
No
9. Would you like us to remind you when your vehicle is due for service?
Yes
No
Preferred Method of Contact:
Email
Phone
Fax
Phone Number:
Fax Number:
Email Address:
Comments:
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